Rule No. One - Plan ahead!
Rosco's custom gobo service is intended to provide as much flexibility as needed to meet the requirements of your project. But there is no substitute for having enough time to get the job done right.
Some basic guidelines to help you plan your job are:
- 1. Know your artwork.
- Often the person ordering the custom gobo has nothing to do with getting the artwork created. But without knowing what the artwork is - black and white, photographic color, a simple 2 color logo etc. - we cannot give you a quote, provide delivery estimates or accept the job.
- 2. Know your fixture.
- The fixture you use will determine the size of the gobo. The fixture will also tell our Customer Service staff whether your gobo will be subject to normal or extreme temperatures. And we'll know what type of gobo is best suited to use in your fixture. (See the Sizing Chart for complete information about fixture and gobo sizes)
- 3. Know the job.
- How many gobos do you need? (Do you want an extra for backup?). When do you need the gobos (more specifically, when is the "drop-dead" date since invariably custom gobos are rush jobs!) What is the Ship To address and what shipping method should we use?
Download a copy of our Custom Gobo Order Form (pdf)
Estimated Delivery Schedules
|
Type
|
Delivery |
Details
|
|
Custom Metal
|
Platinum 1 day
|
Artwork and P/O with Rosco by 10.30am. Gobo ready for collection/despatch 5.30pm Sameday |
| |
Platinum 2 days |
Artwork and P/O with Rosco between 10.30am and 5pm Day 1. Gobo ready for collection/despatch 5.30pm Day 2 |
| |
Steel 3 days |
Artwork and P/O with Rosco by 12pm Day 1. Gobo ready for collection/despatch 5.30pm Day 3 |
| Black & White |
1 or 2 days |
Artwork and P/O with Rosco by 10am Day 1. Gobo ready for collection/despatch 5.30pm Day 1 or 2 |
| Spot Colour |
2 - 5 days |
Artwork and P/O with Rosco by 12pm Day 1. Gobo ready for collection/despatch 5.30pm Day 2,3,4 or 5 |
| Full Colour CMYK |
2 - 5 days |
Artwork and P/O with Rosco by 12pm Day 1. Gobo ready for collection/despatch 5.30pm Day 2,3,4 or 5 |
| Custom metal turnaround times and costs are divided into 2 services. These prices include all tooling costs, the first metal gobo and a reasonable amount of studio time. |
| When possible we will always endeavour to meet your deadline even when the official cut-off time has passed. |
Placing Your Order
We have tried to simplify, as much as possible, the process of ordering a custom gobos but it still requires some detailed, accurate information.
By Fax
You may fax your completed custom gobo order form(s), along with a Purchase Order to your local Rosco office (see our company directory for listings of our offices world wide). Remember, only authorized dealers may purchase from Rosco. If you are an end-user, please place your order through your local Rosco distributor. You may also fax this information directly to our UK Office at +44 (0)20 8659 3153.
By Phone or Email
If you do not use the worksheet, please make sure you have the following information ready:
- Gobo Type
- Fixture / Gobo Size
- Quantity
- Shipping Address
- Delivery Date (date the gobo must arrive)
- Name of the artwork file you have submitted (if electronic)
- Contact Phone Number
Email your order to customgobo@rosco-europe.com, with your artwork attached. If you are sending more than one file, please combine them into an archive using WinZip or Stuffit. Avoid sending attachments larger than 10MB. Please understand that Rosco cannot accept any responsibility for problems relating to electronic file transfers or file corruptions. These problems are outside of our control.
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